Chat Features

Icon-Chat-Blue

Chat with visitors while they're active on your website. Boost your live chat productivity with features including file sharing, assigning agents & teams, saved responses, and user identity verification.

Here's a rundown of WalkyTalky Chat Features:

Included in WalkyTalky Plans :
Chat Essentials
Chat Basics
User Management
Campaigns
Articles
Automation

Live Chat Widget

Chat with your visitors in real-time.
Easy to add to your Website using a small piece of code, or our plugin.
You're up and running in seconds!
Included in WalkyTalky Plans :
Chat Essentials
Chat Basics
User Management
Campaigns
Articles
Automation

Teams

Assign your live chat agents to specialist teams.
Conversations quickly reach the right people for maximum efficiency.
Included in WalkyTalky Plans :
Chat Essentials
Chat Essentials

Saved Messages

Send common responses to your visitors with the click of a button.
Speed up response times and decrease your workload.
Included in WalkyTalky Plans :
Chat Essentials

Send Images & Files

Share useful images and files with your visitors.
Enrich the customer support experience.
Your visitors can share too.
Included in WalkyTalky Plans :
Chat Essentials
Articles
Included in WalkyTalky Plans :
Chat Essentials
Articles
Included in WalkyTalky Plans :
Chat Essentials

Assign To Agents

Direct your visitors to a specific live chat agent.
Conversations reach the best possible person for the task.
Included in WalkyTalky Plans :
Chat Essentials

Keyword Subscriptions

Instant notifications when a live chat user mentions a keyword.
Create keyword lists that trigger an email alert.
Never miss messages with an important subject.
Included in WalkyTalky Plans :
Chat Essentials
Included in WalkyTalky Plans :
Chat Essentials

Snooze Chat

Set reminders to follow up a chat at a later time.
Reconnect with visitors at a convenient future date.
Included in WalkyTalky Plans :
Chat Essentials

Priority Users

Prioritise your users as required.
Quickly locate high priority users in your chat lists.
Included in WalkyTalky Plans :
Chat Essentials
Included in WalkyTalky Plans :
Chat Essentials